Contact vendor directly for pricing information.
Product is a SaaS solution and requires no additional hardware for installation.
Vendor works with midsize to large businesses in many different industries such as education, energy and utilities, finance, government and healthcare.
Major Railroad, Dubai Financial Market, Burj Khalifa, British Airways, Grimaldi Lines
Avaya Aura Contact Center is a omni-channel contact center platform designed to manage all contacts the same way as inbound and outbound voice interactions. Users using the application gain call context, both real-time and historical to consistently deliver a unified and personalized experience to build brand loyalty.
The software has a single interface to manage call interactions to improve efficiency. The platform supports customers’ channel preferences and provides a seamless customer experience across channels
Avaya was founded in 2000 and is headquartered in Santa Clara, California.