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Avaya Aura Contact Center Review

Product Snapshot

Product Pricing

Contact Avaya directly for pricing information.

Technology

Avaya Aura Contact Center is a SaaS solution and requires no additional hardware for installation.

Customer Focus

Avaya works with mid-size to large businesses in many different industries such as Education, Energy/Utilities, Finance, Government and Healthcare.

Select Customers

Major Railroad, Dubai Financial Market, Burj Khalifa, British Airways and Grimaldi Lines.

About Avaya Aura Contact Center

Avaya Aura Contact CenterAvaya Aura Contact Center is a omni-channel contact center platform designed to manage all contacts the same way as inbound and outbound voice interactions. Users using the application gain call context, both real-time and historical to consistently deliver a unified and personalized experience to build brand loyalty. The software has a single interface to manage call interactions to improve efficiency. The platform supports customers’ channel preferences and provides a seamless customer experience across channels

 

About Avaya

The company was founded in 2000 and is headquartered in Santa Clara, CA.

Avaya Aura Contact Center Key Features

  • Manage all contacts the same way as inbound and outbound voice interactions
  • Users gain call context, both real-time and historical
  • Consistently delivers a unified and personalized experience to build brand loyalty
  • Single interface to manage call interactions to improve efficiency
  • Supports customers’ channel preferences
  • Provides a seamless customer experience across channels

 

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