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Customers have the option of using traditional TDM, or IP-based arrangement using SIP.
Vendor is focused on working with companies of all sizes, from small business to enterprises.
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Avaya Business Advocate is a type of call center software that provides your business with a single universal queue that lets you manage all voice, email and web chat interactions with customers. Avaya Business Advocate takes into account all objectives and customer values and automatically matches up customers with the best agent for their specific needs.
About the Company
Avaya Inc. is a computer networking, information technology and telecommunications company that provides business communications systems to companies around the world. Avaya brings people together with the correct data at the correct time in the right situation, which enables company users to improve efficiency and solve critical business challenges.