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CALL CENTER

– Avaya Business Advocate Review

Product Snapshot

Technology

Avaya Business Advocate customers have the option of using traditional TDM, or IP-based arrangement using SIP.

Customer Focus

Avaya Business Advocate is focused on working with companies of all sizes, from small business to enterprises.

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About Avaya Business Advocate

- Avaya Business Advocate Avaya Business Advocate is a type of call center software that provides your business with a single universal queue that lets you manage all voice, email and web chat interactions with customers. Avaya Business Advocate takes into account all objectives and customer values and automatically matches up customers with the best agent for their specific needs.

About Avaya Inc.
Avaya Inc. is a computer networking, information technology and telecommunications company that provides business communications systems to companies around the world. Avaya brings people together with the correct data at the correct time in the right situation, which enables company users to improve efficiency and solve critical business challenges.

Avaya Business Advocate Key Features

  • Strategic Communications Consulting
  • Support Advantage
  • Technical Advisory Services
  • Improve Customer Service
  • Meet service-level objectives
  • Simplify system management
  • Manage Call spikes
  • Predict wait times
  • Meet service levels consistently
  • Service Objective
  • Service Lever Supervisor
  • Percent Allocation

 

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