Averiware Customer Relationship Management is CRM software that assists customer service agents by displaying customer-centric information on-screen in order to facilitate employee productivity and customer loyalty. The platform manages customer setup, personal information, quotes, sales orders and credit status, records customer interactions and conversations, and presents users with customer satisfaction indicators.
Sprinklr takes social relationship management seriously. Focused on developing a robust product built to grow as the social marketplace evolves, Sprinklr is in it for the long run. Since its inception in 2008, the company has diligently picked up over 100 Fortune 1000 customers. We spoke with CEO and founder Ragy Thomas about what makes Sprinklr so unique and successful, what challenges companies are facing in the social age, and what the future of social will hold.
Sword Ciboodle Crowd is an online community solution that connects you directly to your customers. Drawing on the strengths of online communities, this social CRM platform allows your agents to help and interact with your customers over blogs and forums.
j2 Global is an organization that’s all about being able to help small businesses be more productive, focusing on mobile apps in particular to deliver on that promise.
Synthesio Connect is social intelligence software that processes data specifically to integrate social data with existing social media tools. The platform is equipped with an API that connects collected social data to CRM, social publishing, customer care, marketing and business intelligence software systems in order to provide insight and visibility into the full user experience.
For how ubiquitous CRM systems have become at most any sales or contact-oriented business, it’s amazing how many ways the average system can (and does) fail.
Saleswah is a SaaS CRM solution that helps you manage the entire sales pipeline from first contact to close. Focused on small businesses worldwide, Saleswah incorporates various modules for maximum scalability.
Pega CRM provides users with recommendations for ideal actions in every step of the sales and service process. As a result, users can maximize the amount of revenue per interaction and drive customer satisfaction.
With the amount of complexity that’s going into CRM systems these days, it’s easy to lose sight of the segment’s original purpose: to help an organization keep track of its customer relationships. Contactually, a cloud-based CRM service, aims to bring CRM back on track by integrating relationship-building into your email inbox, the tool you use the most throughout the day. We talked to CEO Zvi Band about the Contactually philosophy of CRM.
Collabspot Connect for Gmail is a productivity extension for CRM and Gmail users. It offers a solution to the problem of CRM adoption that’s experienced by marketing and sales professionals riding the latest web technologies.