Zendesk Support is help desk software that centralizes all customer information and facilitates tracking, prioritization and support ticket processes. The platform enables users to build customer trust through responsive, personalized responses, assist customers across multiple channels, and is equipped with agent collaboration tools.
Zendesk provides businesses with web-based help desk software solutions, robust functionality, various social tools and mobile applications.
With over 20 Business, Productivity & Collaboration applications, Zoho offers significant advantages to run your business online. This video provides a very high level view on where Zoho fits in.
Vivantio is service management software that supports incident management, full-enterprise ITSM processes, and provides users with the core ITIL principals. The platform facilitates customer self-help activities, facilitates customer engagement, and enables users to create separate, branded customer portals.
Installing the Magento integration and setting up Brightpearl.
Rent IT – The Perfect Video Rental System in 49 Seconds, as viewed in the Classic Navigator.
A support portal is an integral part of any business that provides service to its customers and end-users. Yet oftentimes two of the terms most associated with support portals – “help desk” and “service desk” – are used interchangeably. Are they the same? What do they do? Do you need both? Here we break down the crucial distinctions between the two.
Comparing help desk software features can help narrow the choices in the software selection process, enabling organizations to find the solution with the capabilities that answer their service requirements. Compare the features of top help desk software products from leading vendors and discover what these solutions have to offer.