ServiceWise is an adaptable, comprehensive IT service management solution designed to optimize service and support processes. The software is built with out-of-the-box streamlined features for automation and escalations, along with easy-to-implement ITIL workflow standards.
LANDesk Security Suite provides your company with a multi-layered approach to IT security in order to safeguard data and preserve productivity by securing enterprise devices.
HEAT IT Service Management is ITIL service management software that provides release management, service level management, event management, availability management, financial management, and portfolio and project management tools. The platform enables users to automate incident processes, identify problem sources and restore service operations.
The ChangeGear Enterprise Service Desk is a web-based IT Service Management (ITSM) software solution that enables IT organizations to efficiently resolve IT requests and track, manage, and control IT services. ChangeGear includes the seamless integration of key ITSM processes: Incident Management, Problem Management, Change Management, Release Management, and Knowledge Management.
Traverse is a multifaceted interface that simultaneously monitors the user’s cloud, network, server, and system software on a single platform.
Business-Software.com spoke with Kaseya CMO Bob Davis about the challenges of IT in the world where technology isn’t confined to a single office building, and how Kaseya’s revolutionary approach is working to make IT management less of a headache for everyone.
Welcome to the ITIL Class on Service Catalog. Over the course of this article, you will gain a better understanding of the function of a service catalog and the effort required to build one.
Hornbill myservicedesk.com is a Cloud-based IT service management solution that helps your company adopt ITIL processes.
With the explosion of social sharing through sites like Facebook and Twitter, countless new opportunities have sprung up that allow IT departments from a variety of industries to supplement, in some cases even eliminate, many of the customer support techniques of the past. Effectively integrating top social media tools with your IT department can be the missing piece that stands between good service and great service.
Opengear Lighthouse is a centralized management appliance that is available in three different models: Lighthouse VM is a software appliance, while Lighthouse Standard and Lighthouse Enterprise are hardware appliances. The platform allows users to monitor all of their IT infrastructure activity, including energy usage, to ensure safe operation, centralized management and informed planning.