Posted May 24, 2012 by Darlene Lin
Zendesk provides businesses with web-based help desk software solutions, robust functionality, various social tools and mobile applications. Read More
Posted April 5, 2012 by Darlene Lin
A support portal is an integral part of any business that provides service to its customers and end-users. Yet oftentimes two of the terms most associated with support portals - “help desk” and “service desk”… Read More
Posted March 19, 2012 by Darlene Lin
The effectiveness of the help desk has a direct impact on the bottom line. The help desk is the primary channel between your customers and your organization. Providing an optimal help desk experience can improve… Read More