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Articles on Help Desk
Deskero Help Desk Platform: An Exclusive Product Review
Posted September 24, 2013 by Ashley Dotterweich
With an eye on addressing the changing face of customer service needs, Deskero has taken the basic functionality of help desk software and made it smarter. From streamlining ticketing processes to building a better knowledge… Read More
Let's Talk TeamSupport: Behind the Software with CEO Robert Johnson
Posted August 12, 2013 by Kristin Crosier
Today’s standout customer service software solutions are devising platforms to help companies (and consumers) avoid the inevitable conversation loop that comes from speaking with an unqualified individual. We talked with TeamSupport CEO Robert Johnson about… Read More
5 Ways to Take Your SaaS Service Desk for a Test Drive
Posted March 29, 2013 by Doron Gordon
Today's software customer doesn't have to rely on software reviews of questionable origin, or lists of features on a software provider's website to try to choose the best software. That's because the free trial is… Read More
The Past (and Future) of SaaS Service Desks
Posted March 25, 2013 by Doron Gordon
Companies large and small are seeing the wisdom in turning to SaaS for more of their enterprise software, since it avoids the problems of on-premises software, takes advantage of economies of scale, and is far… Read More
Let's Talk Jitbit: Behind the Software with Founder Alex Yumashev
Posted February 27, 2013 by N. Rowan
Jitbit is a small company with a big customer base. A Help Desk software provider, Jitbit counts Intel, Chevron, Philips, Siemens, and Vodafone among their 500+ customers. We sat down with founder Alex Yumashev to… Read More
Improve Your Help Desk after a Conference
Posted February 15, 2013 by SunView Software
Conferences are great. It’s a great time to be part of a business that is ready to embrace change and make a difference. Unfortunately, what tends to happen more often than not is the “high”… Read More
Top 5 Cloud Help Desk Solutions to Replace Your Outdated System
Posted November 23, 2012 by Amanda Andonian
Your customer service department is a vital ingredient in the success of your business, but many companies skimp when it comes to their help desk. We've compiled a list of the top help desk software… Read More
From the Community: Picking the Right Help Desk Software
Posted September 26, 2012 by James Sullivan
Join us for a detailed look at questions asked by members of the Business-Software.com Community. Today’s question comes from Simeon A., in Redwood City, CA, who says, “I’m looking for a Help Desk solution with… Read More
Desk.com Puts Social Into The Help Desk Environment
Posted September 11, 2012 by Mark Aspillera
Help desk software might not be the most exciting field at first glance, but Desk.com's approach, started when it was an independent company and continued now as a subsidiary of top CRM solution provider Salesforce,… Read More
Freshdesk Breathes New Life Into Your Stuffy Help Desk
Posted July 17, 2012 by Amanda Andonian
After reading an article in 2010 about user outrage toward ZenDesk's price hikes, Girish Mathrubootham got the idea to start Freshdesk. The Freshdesk approach to help desk software and services is to provide its customers… Read More