IBM Tivoli Service Request Manager is an integrated IT service desk platform that offers a complete set of service desk applications to improve IT service at a competitive price. TSRM manages catalog and call-based requests in a single solution, and provides automated request fulfillment through an integrated service desk and service catalog.
A Pirean executive discusses using IBM Tivoli Service Request Manager software to accurately measure service levels of providers.
Rob Thompson of SunTrust Bank discusses how automation with IBM Tivoli IT service management software has improved service delivery, integration and speed to market.
IBM Sametime is web conferencing software that integrates instant messaging, online meetings voice, data and video collaboration and communication methods. The platform supports document, application and screen sharing, is accessible via multiple devices including smartphones and tablets including iOS, Android and BlackBerry.
Online meetings can help a social business activate networks of people that apply relevant content and expertise to improve and accelerate how things get done. Online meetings (web conferencing) allow rich collaboration within professional networks around the world—inside or outside the enterprise.
Browser-based chat client option lets you use a zero-download client to support thin client strategies.
Learn how IBM Sametime Unified Telephony provides a simple entry point for Enterprise Voice-over-IP (VoIP) with this short product demonstration video.
IBM Cognos Business Intelligence is BI software available in separate editions for z/OS and for Linux on System z. The platform is built on a scalable infrastructure designed to simplify data access in order to facilitate report generation, business analysis, dashboard views, and mobile app access.
See a full product demo using IBM Cognos 10 BI and IBM Lotus Connections.
A brief video demonstrating how to build a tree control in Active Report using IBM Cognos BI 10.1.