Tivoli Service Request Manager is an on-premise solution.
IBM TSRM is an enterprise-level service desk solution. IBM customers represent a wide variety of industries.
Central Depository Company of Pakistan, CPS Color Group, International Vehicle Manufacturer
IBM Tivoli Service Request Manager is an integrated IT service desk platform that offers a complete set of service desk applications to improve IT service at a competitive price. TSRM manages catalog and call-based requests in a single solution, and provides automated request fulfillment through an integrated service desk and service catalog. Tivoli Service Request Manager features built-in problem solving tools, and streamlined ITIL-based incident and problem management processes to maximize service desk staff productivity. Built-in surveys help measure end-user satisfaction, and built-in workflows, templates and reports speed time to value.
International Business Machines Corporation (IBM), founded in 1911, is the third-largest publicly traded technology company in the world. Headquartered in Armonk, N.Y., IBM manufactures and sells computer hardware and software, while also offering infrastructure, hosting, and consulting services. The company is active in over 170 countries worldwide and operates nine research laboratories.