Customer service agents are literally the heartbeat of a customer service organization. See how the KANA Enterprise Agent Experience makes the agent’s job so much easier and their service levels substantially better. The KANA Enterprise Agent Desktop provides a fully integrated experience with deep awareness of the context of each customer interaction. Agents always have the right information right when they need it.
The key to positive Web self-service is personalization. See how the KANA Enterprise Web Experience is a win-win for companies and customers. It combines knowledge management, case management and process management to meet customers’ insatiable demands for doing more online while helping you drive down the overall cost of great customer service. Context makes it personal. Consistency makes it effective. You make it a positive experience.
KANA Express flexibly delivers a complete customer experience solution through the cloud. After a rapid implementation, you will be able to reduce call volume and abandonment rates through Web self-service channels.
KANA Enterprise ensures that your customers have a consistent customer service experience across the web, mobile devices, social channels and contact centers. The suite focuses on the big picture of customer experience through Web experience,
Ciboodle Live is high-quality web self-service customer support solution that reduces the need for face-to-face customer service interaction. Ciboodle Live is comprehensive enough to handle common customer service requests so that your agents can focus on handling more complex inquiries.
Kana provides powerful, innovative customer service software to companies around the world. With Kana solutions, businesses can deliver efficient, high-quality service through multiple channels, including call centers, email, and the Web.
A world leader in multi-channel customer service, KANA offers integrated solutions that allow companies to deliver consistent, managed service across all channels, including email, chat, call centers and web self-service. With KANA,customer service software, customers have the freedom to choose the service they want, how and when they want it.