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KANA Express Review

Product Snapshot

Technology

KANA Express is available as a SaaS solution for omni-channel customer service.

Customer Focus

KANA Express is focused on midsize organizations in the public and private sectors.

Select Customers

CCV, Cendris, Priceline.com, SUSA Student Employment Agency, ZIG Websoftware

About KANA Express

KANA Express KANA Express flexibly delivers a complete customer experience solution in the cloud. After a rapid implementation, you can easily manage all customer service interactions from a single platform and deliver consistent customer experiences across all channels. KANA Express ensures that your customers experience your brand consistently across the Web, social channels and contact centers, improving customer satisfaction while reducing your costs. With features such as live chat, web self-service, knowledge management, analytics and more, you will be able to understand your customers better and cater to their needs.

About KANA
KANA Software is a wholly owned subsidiary of Verint (NASDAQ: VRNT) and provides on-premises and cloud-based Customer Engagement Optimization (CEO) solutions to many of the Fortune 500, mid-market businesses and government agencies.

KANA Express Key Features

  • 100% cloud solution
  • Live chat
  • Web self-service
  • Knowledge management
  • Reporting and analytics
  • Email management
  • Call management
  • Campaigns
  • Virtual assistant
  • Whitemail management

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