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CUSTOMER SERVICE

HELP DESK

– Ciboodle Live Review

Product Snapshot

Technology

Software-as-a-Service

Customer Focus

Sword Ciboodle works with enterprise companies across a variety of fields, including retail, healthcare, banking, utility, insurance, and telecommunications.

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Sword Ciboodle Ciboodle Live

- Ciboodle LiveCiboodle Live is high-quality web self-service customer support solution that reduces the need for face-to-face customer service interaction. Ciboodle Live is comprehensive enough to handle common customer service requests so that your agents can focus on handling more complex inquiries. In the event that the self-service portal cannot help customers, the click of a single button can bring your customers to live help. Ciboodle Live is highly customizable, allowing you to personalize customer interactions to how you see fit.

About Sword Ciboodle
Sword Ciboodle has been in the software industry since 1986. The company works with clients that come from 12 countries and five continents. Sword Ciboodle has won a number of industry awards, including the Paul Greenberg’s ZDNet CRM Watchlist 2012 award, the 2011 “Rising Star – Market Penetrator” CRM Magazine CRM Service Award, and the 2009 North American Product Differentiation Innovation Differentiation Award from Frost and Sullivan.

Ciboodle Live Key Features

  • Handles common customer service requests 24/7
  • Provides option for customers to reach out to live agents in self-service portal
  • Easy-to-use and customizable
  • Once created, a self-service portal can be copied across a number of customer interaction channels
  • Drives down customer phone and e-mail inquiries by as much as 40%

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