Oracle RightNow Web Experience is a CRM and customer service software solution that helps users solve client issues and identify sales opportunities, all through online chat windows. Each time a customer interacts with a company or makes a purchase, the program notes this action down in a database.
Oracle Business Process Management Suite is a set of BPM software solutions that handles all processes throughout their lifecycles at an enterprise level. The program can integrate with virtually any type of existing process and has tools to assist with process modeling.
Oracle Coherence is a network management software solution that assists companies with balancing bandwidth between all connected devices. As users go on the Internet and interact with various websites and applications, the program monitors all users’ bandwidth trends.
Oracle Business Intelligence Foundation Suite is a business intelligence solution that provides comprehensive functionality for reports, analytics, predictive models and more. At the start, users need to define all the metrics, data sources and calculations they wish to gain insights on. The system can then generate reports and visualizations on demand and field ad hoc inquiries from users. For example, these reports can analyze profitability, model out what-if scenarios and help with enterprise planning. The product can also take all BI data and compare it against KPIs at a variety of organizational levels. Lastly, Oracle Business Intelligence Foundation Suite can set enterprise goals and track a company’s progress in reaching each one.
NetSuite LightCMS is a web CMS and ecommerce software solution that makes it extremely easy to build and launch a website. The program comes with a design template library for both mobile and standard webpages. Users can choose a template and then drag and drop different web objects, such as forms, media, blogs and more, into it.
Which CRM companies deliver superior products and outstanding service? The 2011 CRM Market Leaders, hand-picked by the editors at CRM Magazine, highlight the best CRM solutions on the market today.
Bronto is a marketing automation software solution that is designed for ecommerce companies. The platform allows users to create email marketing materials, send them out to people on contact lists, employ A/B testing to hone design elements and send followup messages in response to user-defined event triggers.
Oracle Eloqua Sales Enablement is a part of the Eloqua software suite and provides sales reps with insights into consumers’ purchasing intent. Using data from the Oracle Eloqua marketing automation platform, the program shows which leads are most engaged, which webpages receive the most hits and how long it takes for each consumer to respond to a marketing email.
Collective Intellect Data Feeds is a social intelligence software that uses social media channel data and outputs it as clean semantic text. The platform allows users to add this system to any application, dashboard and widget, and all of the program data is in real-time.
Collective Intellect CI Insight is social media management software that takes social media data and helps find what news and brand topics best benefit a company. The platform allows users to easily search for best performing topics and perform deep analyses on them.