About Oracle
Oracle Corporation was founded by Lawrence J. Ellison in 1977 and is headquartered in Redwood City, California.
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About Oracle Customer Service Software
Oracle’s mix of CRM solutions is a result of several acquisitions, including JD Edwards, PeopleSoft and Siebel Systems. Each CRM solution has complete customer service capabilities.
About RightNow Customer Service Software
RightNow Technologies, Inc. was recently acquired by Oracle and provides customer relationship management (CRM) software. The company’s CRM software suite includes RightNow Marketing, RightNow Sales, and RightNow Service.
Top 5 ERP CRM Providers
Enterprise resource planning (ERP) solutions are designed to improve key back office business activities, while customer relationship management (CRM) applications were created to enhance front-office functions including sales, marketing, and service and support. It’s only logical that the major ERP vendors, in an effort to further extend the value of their suites, would make the move into the CRM market. As a result, a new host of ERP CRM solutions have been introduced over the last several years.
About Oracle Marketing Automation Software
Oracle, the world leader in CRM, claims five million live end users and more than 100 million registered self-service users. The company offers four comprehensive Customer Relationship Management (CRM) product lines that leverage enterprise data to drive profitable customer interactions. Oracle’s products cover the breadth of CRM functionality—from sales, marketing, and e-commerce, to customer service and analytics.
What Happened to Siebel?
Siebel, the undisputed leader among CRM companies in the 1990s, had fallen from grace by 2005. What happened to this once unstoppable force? Damaged customer relationships and intensifying competition proved to be more than the company could handle, and Siebel was eventually purchased by Oracle.
Oracle Siebel CRM
Oracle’s Siebel CRM is a customer relationship management tool made to help companies differentiate themselves from their competitors. Siebel CRM is a combination of transactional, analytical and engagement features to help companies manage all customer facing operations. Siebel CRM offers 20 industry specific CRM solutions and is offered either as an on-premise or on-demand solution. Oracle’s Siebel CRM helps companies gain insight into what to sell and who to sell it to based on buying patterns of related customers. Marketing features help sales teams create email marketing campaigns to improve sales.
Siebel CRM On Demand Web 2.0 Features Demo
Oracle presents an introduction to Siebel CRM On Demand Web 2.0.
Oracle JD Edwards EnterpriseOne
Oracle’s JD Edwards EnterpriseOne is an integrated applications suite of comprehensive enterprise resource planning software that combines business value, standards-based technology and deep industry experience into a business solution with a low total cost of ownership.
JD Edwards EnterpriseOne Tools Release 9.1 GA Trailer – New UI
Short clip highlighting the new JD Edwards EnterpriseOne User Interface features