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The Top 10 Social CRM Vendors:'s Latest Report

We at Business-Software are excited to announce of newest report: Top 10 Social CRM Vendors. The consumer data on networks like Facebook, Twitter, and LinkedIn—to name a few—is something businesses of all sizes cannot afford to miss. Previously referred to as “CRM 2.0,” Social CRM incorporates social media into traditional CRM processes. For example, tracking customer conversations will also show any interactions you might have had over social networks.

In recent years social networks have become extremely important communication tools, and reports by Forrester Research estimate that over 80% of Americans, ages 18-55+, use social networks and tools on a monthly basis. The resulting chatter is a wealth of information about consumer sentiments and brand perceptions, and marketers, salespeople, and customer service reps can all benefit from Social CRM tools. With Social CRM, you can reach out to existing and potential customers on social networks from within your CRM platform, learn what customers are saying about your company or brand, and analyze social media data for future marketing initiatives.

Social CRM is the future of CRM, and our report is a new resource for you to find the solution that’s right for your company. The editors at have compiled a list of the best vendors in the industry, and the comprehensive Top 10 Social CRM Vendors whitepaper is designed to help you build your “short list” and make an informed purchasing decision.’s free Top 10 Reports feature the key vendors in a variety of software sectors. Each report includes vendor background, vendor and product strengths, published pricing, and more.

[Photo courtesy of blytheco.]