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RightNow Positioned as Leader in Gartner’s CRM Web Customer Service Magic Quadrant

RightNow takes the lead in the Gartner’s 2011 Web Customer Service Magic Quadrant. To place in a leading position on the Magic Quadrant, vendors must possess a vision that defines their market, as well as the ability to execute this vision with products and services backed by sales figures and references in multiple industries and geographies. Leaders on the Magic Quadrant are often characterized by their innovations, as well as for delivering functionally diverse and rich solution suites.

RightNow’s innovative solutions help companies enjoy such benefits as improved efficiency, increased revenues, and stronger loyalty. RightNow CX, a customer experience suite, seamlessly integrates the customer experience across social networks, the web, and the contact center. RightNow Web Experience is a feature-rich web customer service solution that easily interfaces with both mobile devices and computers.

This latest accolade is one in many that RightNow has recently won. RightNow has received recognition as a leader in Gartner’s Magic Quadrant for CRM Customer Service Contact Centers, as well as winning other honors, such as the CRM Magazine Service Leader Award and the IQPC Call Center Excellence Award.

RightNow is dedicated to helping organizations deliver quality experiences in their customer interactions. Serving nearly 2000 organizations around the world, RightNow solutions have facilitated and enhanced over ten billion customer interactions.

Gartner’s Magic Quadrant is a graphical representation of a marketplace, depicting Gartner’s analysis of how certain vendors measure against their criteria. The Magic Quadrant is intended as a neutral research tool and is not meant as an endorsement or a specific guide to action.

[Photo courtesy of PNG ALL.]

  • Consultant

Darlene Lin

Web Contributor,
Expert in CRM, Social, ITSM/IT Help Desk, and ERP
Darlene is a web contributor, specializing in the CRM, Social, IT Management and ERP segments. She has several years of experience covering the software technology world, writing about the latest companies and trends and interviewing the founders of emerging and ...