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Read the latest Artificial Intelligence software articles, news and reviews.
AI in Customer Support Software: From Ticket Backlog to 24/7 Intelligent Service
By Nathan Rowan | Dec 11 2025
Why Traditional Support Queues Leave Customers Waiting Support teams are overwhelmed by tickets from email, chat, social and phone. Customers expect immediate answers, but human agents are finite. Without automation, queues grow, SLAs slip ... Read More
AI Marketing Automation: Smarter Segmentation, Content and Campaign Optimization
By Nathan Rowan | Dec 11 2025
Why Manual Segmentation and A/B Testing Don’t Scale Modern marketing teams juggle dozens of campaigns, channels and audience segments. Manually building lists, testing variations and analyzing performance quickly becomes overwhelming. AI-driven marketing automation platforms ... Read More
AI-Powered Cybersecurity: Using Intelligent Software to Detect Threats Before They Escalate
By Nathan Rowan | Dec 11 2025
Why Rule-Based Security Struggles Against Modern Threats Traditional security tools rely on signatures and static rules to identify threats. But attackers constantly change tactics, and legitimate behavior often looks suspicious—and vice versa. AI-powered cybersecurity ... Read More
AI Copilots in Business Productivity Software: Your New Digital Teammate
By Nathan Rowan | Dec 11 2025
From Tools to Teammates: The Rise of AI Copilots Office suites and collaboration platforms used to be passive: you typed or clicked, they reacted. Now, AI copilots embedded in business software actively help you ... Read More
AI in Supply Chain Software: From Reactive Logistics to Predictive Orchestration
By Nathan Rowan | Dec 11 2025
Why Traditional Supply Chains Are Too Slow for Today’s Volatility Global supply chains face constant disruption—port congestion, weather events, labor shortages, changing regulations. Spreadsheets and static rules can’t respond quickly enough. AI-powered supply chain ... Read More
AI Governance in Business Software: How to Innovate Without Losing Control
By Nathan Rowan | Dec 11 2025
AI Is Powerful—But It Needs Guardrails AI is now embedded across CRM, ERP, HR, finance, marketing and security tools. While the benefits are dramatic, so are the potential risks: biased decisions, data leakage, compliance ... Read More
AI in ERP: Predictive Planning and Smarter Decisions Across the Supply Chain
By Nathan Rowan | Dec 10 2025
Why Traditional ERP Planning Struggles in Volatile Environments ERP systems were built for structured processes and stable demand. But today’s supply chains face constant disruption: shifting demand, supplier delays, capacity constraints and geopolitical shocks. ... Read More
AI in CRM: How Intelligent Customer Data Turns Every Interaction Into a Personalized Experience
By Nathan Rowan | Dec 10 2025
Why Traditional CRM Data Isn’t Enough Anymore Classic CRM systems are great at storing contact details, notes and deal stages—but they don’t tell you who to call next, what to say, or which accounts ... Read More
AI in FP&A: From Static Spreadsheets to Adaptive Financial Forecasting
By Nathan Rowan | Dec 10 2025
Why Finance Teams Are Outgrowing Spreadsheet-Only Forecasts Finance and FP&A teams are under pressure to forecast revenue, costs and cash with more precision and speed. Spreadsheets are flexible, but they don’t scale well when ... Read More
AI-Powered CRM: How Sales Teams Can Work Smarter with Predictive Insights
By Nathan Rowan | Dec 04 2025
Why Traditional CRM Isn’t Enough Anymore Classic CRMs are great at storing data, but not always at telling you what to do next. Reps still spend hours deciding which accounts to call, which deals ... Read More