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RLE Technologies Saves Big with NetSuite
By John Harrison | Oct 12 2007
RLE needed an integrated, Web-based solution for sales order processing, CRM and help desk functionality with an intuitive user interface. NetSuite SFA satisfied their challenges, and more! Read More
What Call Center Metrics are Important?
By John Harrison | Oct 12 2007
Our CRM Advisor answers the question: “We recently implemented a call center management system as part of our CRM strategy. What key metrics should we be measuring?” Read More
Harris Interactive Issues 2nd Annual Customer Experience Impact Report
By John Harrison | Oct 12 2007
According to the recent Harris Interactive Issues 2nd Annual Customer Experience Impact Report, 74% will register a formal complaint, or spread the word to others, after a bad experience. See the other key findings. Read More
Top Five Tips for Creating the Mobile Work Force
By John Harrison | Oct 11 2007
IDC says 40% of workers now travel for business and they say this will rise to two-thirds by 2007. Gartner reports that there will be 41.1 million mobile professionals worldwide by year end 2007. Get… Read More
Shift the Focus of Customer Relationships
By John Harrison | Oct 04 2007
How do you get customers to scrimp elsewhere so they can splurge on your offering? Customer relationship expert, John Todor gives you tips on how to offer a relationship that gives customers a better experience,… Read More
Hosted eMail Marketing, is it Secure?
By John Harrison | Sep 27 2007
Our CRM Advisor answers the question, "Is hosted email marketing secure?" The answer is that most third-party vendors are aware of concerns like these, and have addressed them quite successfully. Read More
The Four Disciplines of Sales and General Business Interactions
By John Harrison | Sep 27 2007
We all know how important communication is in any relationship, be it personal, professional, or business. However it cannot be over stated how important in business that we use pro active communication. Read More
My Wedding Film Succeeds with Infusion CRM
By John Harrison | Sep 27 2007
My Wedding Film relies on Infusion CRM to stay organized, follow up automatically and track billing. Read More
CRM Vendor News - September Highlights
By John Harrison | Sep 25 2007
SugarCRM launches a new release, CoreMetrics offers an SMB solution, and Oracle continues their aggressive acquisition activity. Read More
How to Tell the Difference between SaaS Vendors
By John Harrison | Sep 20 2007
Software as a service (SaaS) vendors may seem all alike - but they are some major differences. Chuck Schaeffer, CEO of Aplicor, discusses the differences in architecture. Read More