RationalPlan Single Project is project management software designed to handle independent projects that do not involve shared resources or links between tasks from different projects. The platform provides users with project planning, resource management, project tracking and various other project management-related functionalities.
WFMwizard Call Center Workforce Management is a workforce management platform designed to offer a complete workforce management planning cycle for small and medium call centers. The application can forecast inbound call volumes, automatically executing and comparing advanced algorithms as well as use reliable staffing calculations using proprietary Erlang C equations. The software applies Shift Design optimization using the graphical interface and optimization engine. The platform implements algorithms for scheduling for each agent to the best possible shifts as well as reports and charts keep the user informed on systems’ results.
FuseMail, from j2 Global, offers secure, archived email with 100% uptime. The service is ideal for compliance with discovery requests and businesses who need virus-free, encrypted email that never goes down. The platform offers its own web-based email client, as well as a hosted Microsoft Exchange service.
eVoice is an automated phone answering and routing system (virtual phone system). The platform will answer calls with a professional recording, and then redirect those calls to the appropriate telephone number whether that be a cell phone, an office phone, or voicemail.
Onebox is an all-in-one virtual Private Branch Exchange (PBX). The service offers a virtual receptionist, employee and department directory, and call routing. A unified inbox is provided to store voicemail, emails, and faxes.
eFax by j2 Global sends and receives faxes without the use of a dedicated fax machine. Because faxing using eFax is an entirely digital process, subscribers can save on paper, ink, and of course the fax machine itself.
KeepItSafe is an automated remote backup system for workstations and servers. The platform is offered in two distinct flavors—one appropriate for small to midsize businesses, and the other for enterprises with multiple data centers. All KeepItSafe plans are certified to ISO standards.
Marketwired Sysomos MAP is a social intelligence platform that processes billions of conversations across dozens of social media channels dating back two years. From these conversations MAP delivers detailed and actionable brand insights.
The Rostrvm Suite offers a suite of call center applications that boosts professionalism and efficiency in inbound and outbound call center operations. The suite features four primary modules.