SAS Financial Management doubles as accounting and financial planning software. The suite provides activity-based management, financial reporting and planning, profitability management, and strategy management. Though financial analysis can be excessively complicated, especially for large organizations, SAS Financial Management promises actionable analysis that non-finance experts can understand.
Envision eLearning is a learning management system designed for use by call centers. It allows supervisors to easily create and deliver personalized training videos directly to agents’ workstations, reducing the costs associated with training and improving operational efficiency.
Envision Quality Monitoring is call center and agent assistance quality monitoring software that identifies the KPIs that best describe the ideal customer journey, as well as evaluates how well agent interactions match up against those KPIs. The platform enables users to improve agent and operational performance, motivate and retain emloyees by identifying ideal agent performances and practices, and takes into account the agent’s tone, ability, application workflow and accuracy.
Envision Centricity is a workforce optimization suite for call centers with customizable tools, an intuitive console, and modules for training and quality monitoring, scheduling, and analytics. Envision Centricity offers the ability to analyze workforce data at the agent, center, and enterprise levels.
To determine which type of sales rep is mostly likely to succeed in the current economy, Corporate Executive Board asked over 450 first line sales managers to assess three of their direct reports (two core performers and one high performer) across 44 different attributes covering areas such as attitudes, skills, behaviors, activities, and knowledge.
These days, nobody goes it alone. We all need a helping hand, a few words of encouragement, or a new technique to help us close a tough deal. That’s where this ebook can help.
PROCAS Accounting is financial and project cost accounting software designed for service-based government contractors. The platform is equipped with built-in financial, project backlog and profitability reporting tools, complete General Ledger functionality, and is built to deliver business insights out-of-the-box.
The Harmony Suite is a VoIP-enabled SaaS contact center management solution that enables users to record, review and monitor calls, emails and chat sessions either in real time via dashboards and screen captures, or after-the-fact with recordings and metrics. Apart from giving organizations of any size a cost-effective solution, the Harmony Suite also provides flexibility by way of add-on modules (for example: evaluations, surveys, security, and coach and learn).
Jitbit Hosted CRM is a cloud CRM for managing your organization’s interactions with customers and prospects, enabling you to track contacts and implement your sales, marketing and customer service processes. Track and report on everything from contacts and company names to upcoming tasks.
Jitbit Help Desk is software for enabling customer support and managing your help desk system. It allows your company to track support tickets, deal with customer issues, monitor customer feedback, and handle all communications with its two-way seamless integration into your email system.