– Echopass Hosted Call Center
Echopass Hosted Call Center integrates routing & workforce management apps for delivery to desktop agent softphones, with single view reporting, management.
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– Doorbell CRM
Doorbell is a web app for companies without a dedicated sales staff. The Doorbell CRM system helps you stay on top of leads, tasks and new opportunities.
Deltek Maconomy Business Performance Management
Deltek Maconomy Business Performance Management is business intelligence software integrated live reporting, dashboards, and ad-hoc analysis. The platform provides users with dashboards designed to monitor the status of key performance measurements for individuals, groups or departments, and is equipped with data visualization tools that translates data into charts and graphs.
eGain Social
eGain Social is social intelligence software designed to support social customer service, knowledge capturing processes, and works as a single-source social publishing and online reputation management solution. The platform monitors social networks for any customer queries, as well as analyzes those queries for sentiment, and enables users to respond with related content or relevant responses.
Deltek Vision Resource Planning
Deltek Vision Resource Planning is the resource planning module of Deltek’s ERP solution, and is designed to assist users with scheduling, budgeting, forecasting and resource management processes. The module delivers end-to-end real-time visibility, provides users with a toolset specifically designed to support managers and resource planners, and enables users to track costs and manage project plans.
– eGain Interactive Sales Suite
eGain Interactive Sales Suite helps eBusiness and marketing teams turn company websites into an interactive shopping platform.
Deltek Time and Expense
Deltek Time and Expense is employee time tracking software that automates collection, validation, approval and processing of labor and related expenses. The platform digitizes time sheet and expense routing through an intuitive, web-based application, works to reduce administrative issues by locating missing time or expenses, and ensures users remain compliant to government regulates by tracking time sheet changes and substantiating overtime usages.
eGain ClicktoCall
eGain ClicktoCall is call center and customer service software that enables users to offer real-time voice assistance to their online customers through both land line or mobile phone lines, as well as through their computer. The platform supports both instant and scheduled calls, leverages the user’s existing agent pool, and is designed to work as both an ‘always on’ option as well as a rule-based conditional tool.
Digimind Social
Digimind Social is social monitoring software that enables users to listen to social channel conversations, engage with online audiences, and analyze and report on brand effectiveness in the social arena. The platform provides real-time visibility into online conversations across millions of online sources, and produces actionable insights to drive and improve marketing strategies.
Deltek Talent Management
Deltek Talent Management is talent management software designed to manage the entire employee lifecycle, including recruitment, onboarding, development, compensation and employee progress tracking. The platform is equipped with interview process automation tools and guidelines, success rate analysis tools, and satisfies all audit processes through complete visibility into employee and project data.