Implementing the ChangeGear Service Request Management module allows IT Organization to better manage the most common and low-impact Incident types in a more efficient and cost effective manner while improving ITIL-based processes. With Service Request Management users are able to request information or advice, as well as, a standard change or access to an IT Service.
Sisense offers any sized business the chance to generate high-quality business intelligence without hardware-intensive applications, IT specialists, prior programming knowledge or prior BI experience.
Birst Networked approach to BI and Analytics enables a single view of data, eliminating data silos. Decentralized teams and individual users can augment the corporate data model with their own local data, without compromising data governance. Consistency comes from a unified semantic layer, which maintains common definitions and key metrics, no matter where users sit.
Intacct is a cloud-based financial software solution that streamlines and automates core accounting, time and expenses, revenue management, project accounting, order and billing, purchasing, global consolidations and multi-currency management.
Five9 Call Center Software is a help desk platform designed to make customer service more strategic for businesses and improve customer service experience. The application can positively impact customer loyalty and the bottom line and reduce Average Handle Time and improve First Contact Resolution with advanced contact center tools.
C2CRM is a customizable yet powerful CRM solution that is built without the cost and complexity of a “high-end” product. C2CRM delivers real-time information about leads, prospects and customers, streamlining the sales, marketing and customer service processes.
Ivanti LANDESK Asset Manager is asset lifecyle management software and is incorporated within the Ivanti LANDESK Asset Management Suite. The platform is built to be either configured in order to match company- or user-specific workflows, or to be implemented out-of-the-box.
ChangeGear gives businesses what they need right now – a best-of-breed enterprise Change Management solution with simple, straightforward operation. ChangeGear provides IT process automation to streamline the entire change and release management process. This includes automating workflows, approvals, notifications, and providing a complete historical audit-trail. By implementing a change process, users can eliminate ad-hoc, unplanned change. ChangeGear’s extensible workflow ensures that any change introduced into the IT infrastructure follows a regulated process; this prevents unauthorized change, thereby eliminating the potential for system downtime.
FinancialForce Accounting brings your company an efficient and cost-effective accounting solution that works with users to keep organizations up to date in the ever-changing financial market. Easy to use and learn, FinancialForce Accounting gives users all the tools companies need: cash management, reporting and dashboards, ordering and billing, multi-company management, global tax management and analytics. FinancialForce Accounting provides businesses with real-time financial analysis and stores it on one system that the entire organization can access.
Avalara CertCapture is a complete exemption certificate management and financial management service. The platform allows users to ensure compliance and reduces audit risk, from automating the paperless collection of certificates to associating the correct certificate with transactions.