Product is a SaaS solution and requires no additional hardware for installation.
Vendor works with small and midsize businesses in all industries.
Contact vendor directly for case studies.
Acquire is customer service and support software that provides users with a multi-channel customer communication platform which focuses on customer support, sales and onboarding processes. The platform is equipped with a full range of tool sets including live chat, customer profile management, chat bots, co-browsing capabilities, and video and voice call functionality.
The platform enables customer support agents to utilize targeting messaging tools, is equipped with customer routing tools to ensure customers connect with the right support agent, and automatically tracks customer visits and activity. Additionally, the platform facilitates co-browsing and screen sharing with customers, enabling support agents to assist customers by highlighting key information within a web page for customers as well as assist customers with navigation by changing pages for them.
Acquire was founded in 2015 and is headquartered in San Francisco, California.