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CUSTOMER SERVICE

Acquire Review

Product Snapshot

Product Pricing
  • Basic – free
  • Premium – $25 per agent
  • Team – $200, $40 per additional agent per month
Technology

Product is a SaaS solution and requires no additional hardware for installation.

Customer Focus

Vendor works with small and midsize businesses in all industries.

Select Customers

Contact vendor directly for case studies.

 

About Acquire

Acquire Acquire is customer service and support software that provides users with a multi-channel customer communication platform which focuses on customer support, sales and onboarding processes. The platform is equipped with a full range of tool sets including live chat, customer profile management, chat bots, co-browsing capabilities, and video and voice call functionality.

The platform enables customer support agents to utilize targeting messaging tools, is equipped with customer routing tools to ensure customers connect with the right support agent, and automatically tracks customer visits and activity. Additionally, the platform facilitates co-browsing and screen sharing with customers, enabling support agents to assist customers by highlighting key information within a web page for customers as well as assist customers with navigation by changing pages for them.

About the Company

Acquire was founded in 2015 and is headquartered in San Francisco, California.

 

Acquire Key Features

  • Analytics and report generation
  • Customer support
  • Customer experience
  • Sales and onboarding
  • Supports internal team collaboration
  • Lead qualification capabilities
  • Customer interaction timelines
  • 1-click video and voice calls

 

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