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– Amdocs Customer Interaction Manager Review

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Customer Focus

Amdocs works with enterprise companies primarily in the fields of telecommunications.

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Amdocs Customer Interaction Manager

- Amdocs Customer Interaction Manager When it comes to handling a large amount of customer data, the Amdocs Customer Interaction Manager provides customer service agents with a single, unified desktop that allows them to access the business processes and information they need to satisfy the customer. This program provides a single point of customer interaction, from which agents can make the most of each case by reading pre-built interaction topics. The UI is designed to minimize the number of agent actions required to use the program’s features, and agents are trained to up-sell and cross-sell. As evidenced by the companies that already successfully use this product, the Customer Interaction Manager works with any high-volume, multi-functional, and multi-media contact center.

About Amdocs
For 30 years, Amdocs has served communications service providers by helping them innovate, providing customer service solutions, and improving their infrastructure. Amdocs’ product portfolio includes services in CRM, revenue management, network control, advertising, and more. The company has won numerous awards, including the 2012 Telecom BSS Vendor of the Year Award, the INFOCOM CMAI National Telecom Award 2010, and more. In 2012, Amdoc’s fiscal revenue went over $3.2 billion.

Customer Interaction Manager Features

  • Single, unified desktop call center solution
  • Displays customer data and pre-built interaction topics during customer calls
  • Reduces the number of agent actions needed to navigate through the program
  • Trains agents in up-selling and cross-selling
  • Track record of 98% successful installations
  • Uses and implements best practices data from previous installations

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