Contact vendor directly for pricing information.
Product is available as a SaaS solution that requires no additional hardware.
Vendor works with small and midsize enterprises.
GigantischBV, Easy Generator, Chilly, Totaal
Casengo is customer service software that captures messages from all the user’s communication channels and delivers them into a single, shared inbox. The platform works as a customer service ticketing tool that integrates Facebook Messenger and WhatsApp into the user’s customer service system, as well as facilitates customer service operations through email and hybrid chat communications that switch between live chat and email.
The software is equipped with case management tools that provide visibility into which customer tickets are still open and require attention, as well as which service agents are currently working on which customer queries. Additionally, the platform supports internal collaboration by allowing multiple agents, colleagues and suppliers to view and deliver input on customer queries, as well as allows managers to setup groups for segmenting channels and employees based on responsibilities or skills.
Casengo was founded in 2011 and is headquartered in Amsterdam.