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CUSTOMER SERVICE

Casengo Review

Product Snapshot

Pricing

First agent license is free. Each additional license is €39 a month.

Technology

Casengo is available as a SaaS solution that requires no additional hardware.

Customer Focus

Casengo works with small and medium-sized enterprises.

Select Customers

GigantischBV, Easy Generator, Chilly, Totaal

About Casengo

Casengo Casengo is a customer support application that enables your company to respond to customer inquiries quickly. The software detects customer problems across a variety of channels, such as email, chat and social media so that you can receive comprehensive insight into issues with your brand or product. When talking with the customer, you can interchangeably switch between chat and email, and the software makes it easy to collaborate with your teammates.

About Casengo
Casengo was founded in 2011 and is headquartered in Amsterdam. The program officially launched out of beta in December 2012.

Casengo Key Features

  • Customer support software app that expedites case resolution
  • Works across multiple channels to bring you buzz about customer problems and your company brand
  • Seamlessly switch between email and chat when handling case resolution
  • Designed with ease for the end user
  • Contains features that foster teamwork in your company during case resolution

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