IT SERVICE MANAGEMENT

SunView Software ChangeGear Service Catalog Review

Product Snapshot

Product Pricing

Contact vendor directly for pricing information.

Technology

Product is a web-based change management solution that utilizes Microsoft .NET platform. Cloud or On-Premises – flexible delivery options to meet user needs.

Customer Focus

Built on a foundation of ITIL best practices, ChangeGear provides a modern, powerful, and flexible IT Service Management solution for corporations from industries including Legal, Healthcare, Utilities, and Media, as well as, Federal, State and Local Government Agencies.

Select Customers

Susquehanna, Dallas County Community College District, St Luke’s Hospital, HD Vest Financial Services, Womble Carlyle

View Vendor's Product Page

About ChangeGear Enterprise Service Catalog

ChangeGear Service Catalog enables IT organization to increase value by communicating IT service offerings in rich, descriptive business language in a centralized place. Efficient handling of service requests from the business is an important measure of IT effectiveness. IT needs a way to deliver the right information to the right person at the right time. Service catalog management software can help users define, publish, and automate all IT service requests within your organization.

About SunView Software
SunView Software, founded in 2003, is revolutionizing the way IT organizations manage IT services across the enterprise. At the core of all this change is a holistic approach to developing solutions that enable the automation of critical IT processes based on the ITIL best practices framework.

SunView’s flagship product, ChangeGear, is an integrated IT service management platform for automating your organization’s IT best practices. This includes solutions for service management, change management, configuration management, self-service management and more. Based on the ITIL best practices framework, SunView’s ChangeGear products automate and streamline IT processes. Sunview customers see the results of having a great solution for automating ITSM processes – greater visibility into their IT infrastructure, improved system uptime, reduced operational costs, improved security and enhanced customer service. Of course, this is all done with the added benefit of an intuitive and easy-to-use interface. ChangeGear® was designed to be easy to implement, use and customize. Sunview’s proven solution is already helping hundreds of IT organizations deliver real business value across the enterprise.

ChangeGear Enterprise Service Catalog Key Features

Business Problems

IT need to demonstrate the value they are providing to the business
Employees don’t have easy access to details about IT service offerings
Organization wants to provide self-service for employees
IT needs a central repository for critical information about IT services (Description, SLA, Costs, Availability, Request Methods, Fulfillment Process, etc.)

Why ChangeGear

Easy to Use – intuitive interface makes it easy to learn for staff and end users
Simple to Deploy – deploy in days, not months
Cost Effective – low total cost of ownership when compared with other enterprise ITSM solutions
Seamless Integration – easily integrate with other systems or processes
Flexibility – quickly adapt processes to meet your business needs without coding
ITIL Alignment – out-of-the-box ITIL workflows for fast ROI
Cloud or On-Premises – flexible delivery options to meet your needs

Benefits

Demonstrate the value of IT to the business
Reduce support costs with self-service portal
Improve rapport with end user community
Increase IT productivity
Streamline IT service delivery with automated request fulfillment
Increase IT efficiencies with automation

ChangeGear Enterprise Service Catalog Screenshots

Overall

Sunview launched ChangeGear Service Catalog in May of 2011 to allow companies to publish their IT services in an easy to understand manner for their end users. Service Catalog is fully customizable through HTML so companies can create their service portal to make it easy for their end users to find the information they are looking for. Service Catalog is also built using ITIL V3 standards.