The platform is a SaaS solution and requires no additional hardware for installation.
The company works with retailers who use eBay and/or Amazon as well as Zendesk.
Quicksilver, Gazelle, Plumbworld, Worldstores, Jegsons
ChannelReply is a customer service solution designed for online retailers that integrates your eBay and Amazon stores with Zendesk to streamline customer support services. The platform enables users to more easily respond to customer inquiries and share ticket statuses with the client who sent the request, ensuring that no emails or messages get lost or are forgotten.
The platform is also fully integrable with Zendesk, which means users have access to Zendesk’s API and tools such as ticket routing and business rules. In addition, users can integrate multiple eBay and Amazon accounts with the platform to consolidate customer support activities across marketplaces.
The company was founded in 2014.