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ChannelReply Review

Product Snapshot

Product Pricing
  • Starter edition costs $49 per month
  • Pro edition costs $79 per month
  • Enterprise edition costs $179 per month
Technology

The platform is a SaaS solution and requires no additional hardware for installation.

Customer Focus

The company works with retailers who use eBay and/or Amazon as well as Zendesk.

Select Customers

Quicksilver, Gazelle, Plumbworld, Worldstores, Jegsons

About ChannelReply

ChannelReply ChannelReply is a customer service solution designed for online retailers that integrates your eBay and Amazon stores with Zendesk to streamline customer support services. The platform enables users to more easily respond to customer inquiries and share ticket statuses with the client who sent the request, ensuring that no emails or messages get lost or are forgotten.

The platform is also fully integrable with Zendesk, which means users have access to Zendesk’s API and tools such as ticket routing and business rules. In addition, users can integrate multiple eBay and Amazon accounts with the platform to consolidate customer support activities across marketplaces.

About the Company

The company was founded in 2014.

ChannelReply Key Features

  • Access threaded conversions with eBay and Amazon members that include customer/buyer and listing details
  • Supports messages directly from eBay and Amazon
  • Use message systems to address refunds, returns, Amazon guarantee claims, shipment confirmations and more
  • Use Zendesk Macros and Business Rules to create canned and personalized responses to questions from eBay members and Amazon buyers
  • Assign eBay member and Amazon buyer questions to the right customer service agent
  • Set a priority to eBay member and Amazon buyer questions
  • Keep eBay members and Amazon buyers updated with ongoing issues

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