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CUSTOMER SERVICE

DeskMoz Review

Product Snapshot

Product Pricing
  • Economy – $199 per month
  • Standard – $399 per month
  • Professional – $699 per month
  • Premium – $999 per month
Technology

Platform is a SaaS solution and requires no additional hardware for installation.

Customer Focus

Vendor works with companies of all sizes and across multiple industries.

Select Customers

Contact vendor directly for case studies.

 

About DeskMoz

DeskMoz DeskMoz is customer service software that provides operators with live chat support and lead generation tools for the user’s website. The platform sends all chats to the user’s email in real-time, allows users to view all agent conversations in order to provide guidance for generating sales opportunities, and is built with lead forwarding functionalities that sends users sales lead data gathered from chats.

The software provides users with a personalized dashboard that allows users to view all chats and account details, allows users to incorporate company branding themes such as logo and color schemes to the message greetings and pre-chat forms, and sorts website visitors by classifying them as leads, tickets or general inquiries. Additionally, the platform offers tailor-made plans in order to best suit each individual company and their business processes and requirements.

About the Company

DeskMoz was founded in 20005 and is headquartered in Jaipur, India.

 

DeskMoz Key Features

  • 24/7 (350+ days) chat agents
  • Lead-focused plans
  • Free live chat software
  • Reasonable pricing
  • Trained agents
  • Lead forwarding via SMS
  • Zapier integration
  • SMTP settings

 

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