Dimelo Social Review

Product Snapshot

Product Pricing

Contact vendor directly for pricing information.

Technology

Product is a SaaS solution and requires no additional hardware for installation.

Customer Focus

Vendor works with marketing managers, customer service managers, social media managers and sales managers.

Select Customers

Bouygues, Credit Argicole, Fortuneo, La Banique Postale, Malakoff Mederic

About Dimelo Social

Dimelo Social is social CRM software focused on managing customer contacts and interactions on social media. The platform aggregates all social media feeds in order to ensure all customer messages are responded to, ensures the traceability of all exchanges, and supports large-scale processing of customer interactions.

The software enable users to respond to customers on any customer-preferred social channel, and is equipped with a self-learning algorithm designed to identify message patterns, routes messages to agents, suggests answers to questions and filters out any irrelevant messages. Additionally, the platform filters, categorizes and routes messages based on user-specified criteria such as language, topic, or expertise required to answer customer queries, as well as groups all messages within a customer’s ticket in order to maintain a complete customer interaction history.

About the Company

Dimelo was founded in 2006 and is headquartered in Paris, France.

Dimelo Social Key Features

Links to multiple social media accounts including Facebook, Twitter, YouTube, Instagram and Google+
Built-in rich text editor and spell-checking tools
Standardized and canned responses
Reporting tools
Designed to integrate into existing CRM systems