Envision Click2Coach is available as a SaaS solution that requires no additional hardware.
Envision works with enterprise, multinational and mid-sized customers.
Alaska Airlines, Alere, Bank of Oklahoma, BodyBuilding.com, Click! Cable TV
Envision Click2Coach is a customer service and learning management software solution that uses customer data to improve agent performance. The program automatically scans through all agents’ interactions with customers and generates performance scores that are based on call quality, customer survey results and speech analytics. From there, management can further examine individual agents by pulling up individual calls, searching through messages and filtering interactions based on a number of user-defined criteria. The system can then be used to help coach agents, and users can create curricula based around videos, books and best practices. Lastly, Envision Click2Coach can generate over 50 types of performance reports.
Founded in 1994, Seattle, Washington-based Envision develops call center software solutions that aim to maximize the potential of contact center personnel through training, coaching, performance management and analytics.