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Built using Microsoft Visual Studio and Microsoft .NET Framework, Epicor ITSM provides a self-service portal using Microsoft SharePoint technologies, business intelligence using Microsoft SQL Server Analysis Services technology and IT Operations Management (ITOM) with integration to Hitachi IT Operations Analyzer.
Vendor provides solutions to companies of all sizes in the distribution, manufacturing, retail and services industries.
AxizWorkgroup, Process Technology Inc., C.C. Dickson Company, Service Supply of Victoria, Regency Lighting
IT infrastructure is paramount to the precision and continuity of an organization’s execution. IT departments must be proactive as well as reactive in solving issues. Epicor’s IT Service Management (ITSM) solution gives any IT team accurate and complete information that is always crystal clear. Quickly and easily create, track, review and close incidents, problems and change requests with ITSM while viewing multiple service levels based on specific agreements.
Certified by Pink Elephant as ITIL compatible in incident, problem, change, configuration, and service level management, ITSM supports processes outlined by ITIL versions 2 and 3.
Epicor produces cutting edge technology to the distribution, manufacturing, services and retail sectors. From midsized to worldwide, enterprises of all kinds—20,000 customers in over 150 countries—benefit from Epicor’s nearly four decades of experience. Epicor’s expertise in supply chain management, enterprise resource planning, human capital management, point of sale and related facets of commerce mean its clients are ensured increased efficiency and maximized profitability upon deployment. Businesses demand accountability, and Epicor delivers with innovative solutions for today’s increasingly fast paced global environment.