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Mindtouch Customer Service Review

Product Snapshot


Mindtouch Customer Service is available as a SaaS solution that requires no additional hardware.

Customer Focus

Mindtouch works with enterprise, multinational and mid-sized customers.

Selected Customers

Code42, Blackboard, Zuora

About Mindtouch Customer Service

Mindtouch Customer Service Mindtouch Customer Service helps companies reduce the number of service requests by providing an in-depth knowledgebase for customer use. Upon first starting the program, users can author customer support pages for products in a collaborative environment. These pages feature a WYSIWYG editor, easy content copying and complete version control. For content management, the system can automatically organize and approve different pages through user-defined workflows. After the knowledgebase goes live, customers can quickly browse through pages and view context-based suggestions on other content to visit. If additional support is needed, Mindtouch Customer Service can connect troubled customers to agents directly.

About Mindtouch
Mindtouch was founded in 2005 and is headquartered in San Diego. In 2010, the company switched from on-premise distribution to SaaS.

Mindtouch Customer Service Key Features

  • SaaS knowledgebase software solution
  • Hosts a library of support articles for customers to use
  • Page creation is easy via WYSIWYG editing, batch content copying and version control
  • Uses analytics to show how effective and comprehensive a knowledgebase is
  • Sends page visit suggestions to customers if they need further information
  • Can connect troubled customers to agents
  • Reduces the number of customer service requests

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