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MindTouch Review

Product Snapshot

Product Pricing

Contact vendor directly for pricing information.


Product is available as a SaaS solution that requires no additional hardware.

Customer Focus

Vendor works with midsize, large and multi-national companies.

Select Customers

Code42, Blackboard, Zuora


About MindTouch

MindTouch MindTouch is customer service software that provides users with customer self-service functionalities, intelligent ticket deflection tools, and supports agent productivity. The platform captures knowledge during instances of support interactions in order to improve the system’s self-service engine, is designed to be a flexible, configurable system in order to best support user- or organization-specific workflows and processes, and enables users to design and implement out-of-the-box reports.

The software is equipped with predictive customer self-service tools designed to lower customer effort scores and ticket volume, enables users to create personalized CRM access based on agent level, and automatically displays relevant knowledge based on the situation and user role. Additionally, the platform leverages knowledge in order to reduce escalations, measures content usages in order to optimize support processes, and enables support teams and knowledge bases to deliver the answers customers seek before customers submit a ticket.

About the Company

MindTouch was founded in 2005 and is headquartered in San Diego, California.


MindTouch Key Features

  • Smart CRM integration
  • Automatically performs updates and enhancements in order to eliminate system downtime
  • Equipped with proactive problem-solving tools
  • Facilitates data-driven decision making processes
  • Enables users to create new content based on customer interactions


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