Spaces by Moxie is available as a SaaS solution that requires no additional hardware.
Moxie works with enterprises and mid-sized customers.
Epson, 3M, American Eagle Outfitters, United Airlines, Dell
Spaces by Moxie helps you meet the service needs and demands of your customers through the use of multi-channel communication and collaboration tools. The system starts by taking cases through social media, chat, e-mail and phone. To help solve simple inquiries and issues, the program hosts a knowledgebase customers can search through to find common answers to common problems. In the event of a case escalation, a number of collaboration tools are available that can connect employees with one another to solve issues. Once you draft a solution, you can respond to the customer through the channel the customer had used.
Moxie was founded in 2006 and is headquartered in Sunnyvale, California. The company serves over 600 clients and processes over three billion social interactions each year.