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CUSTOMER SERVICE
Provide Support Review
Product Snapshot
Product Pricing
Product is available in multiple plans, contact vendor directly for pricing details.
Technology
Prodict is available as a native SaaS or on-premise solution.
Customer Focus
Vendor works with companies of all sizes and across multiple industries.
Select Customers
AirFrance KLM, Siemens, Carlton Hotel Group, Florida State University, Nutricia
About Provide Support
Provide Support is customer service software that provides users with live chat and visitor monitoring tools. The platform integrates within the user’s existing website, allows customer service agents to manage multiple chat simultaneously, and supports call transfer processes.
The software facilitates operator-to-operator chats, proactive and scripted chats, and allows for case-related file transfers. Additionally, the platform provides companies with visitor lists, is equipped with geo location maps and tracks visitor navigation history.
About the Company
Provide Support was founded in 2003 and is headquartered in New York, New York.
Provide Support Key Features
- Company branding customization capabilities
- Built-in spell checker for 12 languages
- Browser and OS, referring URL and search engine keywords reporting tools
- Designed to autorun when OS starts
- Popups and sound alert settings
- Operator profile creation and management tools
- Pre-chat form customization capabilities
- Visitor and system message customization
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