Contact vendor directly for pricing information.
Platform is a SaaS solution and requires no additional hardware for installation.
Vendor works with large companies in the healthcare, financial services, and home services such as cable and energy.
Independence Blue Cross, Comcast, Citizens Bank
Relay is customer service software that provides users with a mobile communications platform designed to support companies that have the ongoing need to interact with their customers and clients. The platform creates an instant web app with a message feed for each customer, integrates with existing systems such as CRM, marketing automation, and customer support platforms, and includes a portal for direct customer onboarding messaging and success monitoring.
The software is a web app rather than a native application, which enables the user’s customers to interact through the system without requiring customers to download or install anything. Additionally, the platform uses SMS to onboard customers and provides ongoing notifications, incorporates company branding ideas in the web app, and allows users to customize messages at the product, department or individual level.
Relay Network was founded in 2010 and is headquartered in Philadelphia, Pennsylvania.