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TASKE Real-Time Review

Product Snapshot

Product Pricing

Contact vendor directly for pricing information.

Technology

TASKE Real-Time is a SaaS solution and requires no additional hardware for installation.

Customer Focus

TASKE Real-Time works with businesses of all sizes in various industries such as Finance, Retail, Insurance and Healthcare.

Select Customers

Clearpoint, Ferguson, SenecaOne, Oticon and Sanford Health.

About TASKE Real-Time

TASKE Real-TimeTASKE Real-Time is a call center platform designed to allow businesses to oversee call traffic to analyze the quality of customer service. The application provides real-time view into a business’s call center to give insights into issues that were previously unresolved and can monitor waiting customers to gather information on queue times, waiting list sizes and other important analytics.

The software can measure KPIs that are easily tracked by setting notifications for certain thresholds to make tweaks before issues arise. The program helps visualize agent performance over time with tables and chart as well as show the life cycle of a call, including time spent on hold and number of transfers. The platform can empower employees to make educated decisions by connecting information on one interface.

 

About TASKE

TASKE was founded in 1989 and is headquartered in Ottawa, Canada.

TASKE Real-Time Key Features

  • Provides real-time view into a business’s call center to give insights into issues that were previously unresolved
  • Monitor waiting customers to gather information on queue times, waiting list sizes and other important analytics
  • KPIs are easily tracked by setting notifications for certain thresholds to make tweaks before issues arise
  • Visualize agent performance over time with tables and charts
  • Visualizer which shows the life cycle of a call, including time spent on hold and number of transfers
  • Empower employees to make educated decisions by connecting information on one interface

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