Barc Chat is an engagement tool providing unique ways for you and your community to communicate on your homepage and every other page of your website. Besides real-time chat, you can add pictures, videos and even sound files. Barc Chat also enables easy sharing to Twitter and Facebook, conveniently keeping your social media up-to-date in a single location and making sure your audience stays engaged.
Get Satisfaction powers customer engagement through online communities, connecting prospects with customers to create an open two-way dialogue and drive sales. This new generation of social forums allows companies to market directly to their audience and have that audience be brand advocates in return. We spoke with Get Satisfaction’s VP Marketing Azita Martin on the opportunities and challenges of the second generation of social and how they will affect the future of community forum platforms.
Gamification isn’t a new idea – from puzzles on the backs of cereal boxes to airline loyalty programs, savvy marketing gurus have been figuring out ways to make ads interactive since the 1930s. But a recent slough of platforms has made online gamification easy for companies of all sizes to implement. We’ve compared how four of the major gamification providers strive to break away from the pack.
Telligent Community is a platform for creating externally-facing social communities that bring together your company’s customers. Creating a community with Telligent Community lets your employees interact with your customers to offer support, promote and strengthen your brand, offer new and interesting content, and build customer loyalty.
Everyone is talking about social media right now, but that doesn’t necessarily mean that every company knows how to integrate the benefits of social into their brand and website. To help businesses make this shift, Gigya has made it their mission to deliver a social infrastructure to businesses so that they can create a more immersive and social experience for their users, as well as gain better insights into their customer base.
As social media becomes an ever more integral part of marketing and customer interactions, businesses must find ways to encourage their users to show their love on Twitter, Facebook, and other social media sites. Gamification is a fresh way of enticing users to interact with the content on your site by turning common interactions into a game. PunchTab is a gamification platform that makes it easy to provide both concrete and abstract incentives to users, and has already yielded excellent results for a few prominent companies, including Arby’s and eBay, and we explored their services ourselves.
“Gamification” is the term coined by Bunchball to describe the use of game mechanics to drive user engagement in non-game contexts. We recently sat down with Bunchball founder Rajat Paharia to talk about the origins of Bunchball, the power of motivation, and the gamification of the workplace.
SmartSupport is knowledge base management and community forum software equipped with article optimization tools, facilitates multi-channel support processes, and allows users to customize the interface to match company branding ideas. The platform is built with intelligent content search algorithms designed to populate search results as queries are typed, media-rich article editing tools, and custom forms and tagging capabilities.
Get Satisfaction provides customer engagements tools for a variety of communities, including marketing, support, ecommerce, and product.
Badgeville is CRM software designed to facilitate more engaging user experiences on web, mobile, and enterprise applications. By implementing reward mechanisms similar to those found in the typical gaming experience, the platform works to promote productivity among employees while boosting positive consumer activity in the customer base.