Sword Ciboodle Crowd is an online community solution that connects you directly to your customers. Drawing on the strengths of online communities, this social CRM platform allows your agents to help and interact with your customers over blogs and forums.
Many senior and mid-level managers find themselves bound up in a Catch-22 situation regarding the use of social media for innovation efforts – and well, the use of social media in general.
Social media represents the biggest opportunity for businesses since the internet arrived. Yet, curating a successful, genuine social media presence takes hard work and a certain amount of talent. Utilize these social media best practices.
Sprinklr Social Cloud is social media management software that enables users to reach, engage and listen to target audiences and customer bases. The platform identifies the best channels and methods for connecting with customers, enables users to post content designed to initial personalized and relevant conversations, and delivers data and insights on what customers are talking about across social channels.
Synthesio Connect is social intelligence software that processes data specifically to integrate social data with existing social media tools. The platform is equipped with an API that connects collected social data to CRM, social publishing, customer care, marketing and business intelligence software systems in order to provide insight and visibility into the full user experience.
Synthesio Social Listening is social intelligence and social channel monitoring software that offers custom sourcing operations designed to ensure that system monitors the most relevant websites pertaining to the user’s target audiences. The platform is equipped to monitor 100,000 sites across 197 countries, 80+ languages and 22 ASA languages, and delivers high quality content, behavior and user preference data.
We sat down with Lyle Fong, co-founder and Chief Strategist of Lithium Technologies, to talk about what Lithium’s vision for social looks like, how enterprises can harness their communities for better engagement with the brand, and which social companies are truly innovating in this new world.
We talked to Dennis O’Malley, co-founder and CEO of ReadyPulse, to talk about social testimonials and how businesses can leverage their existing brand advocates for better social media marketing.
Gamification isn’t a new idea – from puzzles on the backs of cereal boxes to airline loyalty programs, savvy marketing gurus have been figuring out ways to make ads interactive since the 1930s. But a recent slough of platforms has made online gamification easy for companies of all sizes to implement. We’ve compared how four of the major gamification providers strive to break away from the pack.
ManageFlitter provides users with a set of easy-to-use tools designed to empower companies to work smarter and faster with Twitter. The platform enables users to can sort followers/following lists by a range of criteria, find new people to follow with the comprehensive search facility, find out when most followers are online and schedule tweets appropriately with the PowerPost feature.