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Articles on Community Forum Software Best Practices

Community Forum or Social Media: Three Essential Buying Questions

Community Forum or Social Media: Three Essential Buying Questions

Posted September 18, 2014 by Miranda Limonczenko

Similar to how a bird feeder functions, community forum and social media platforms enable your customers to interact and offer feedback. A feeder provides a gathering area for birds to congregate and converse, just as… Read More 

Get People Talking: Why An Online Community Matters

Get People Talking: Why An Online Community Matters

Posted August 4, 2014 by Vitaliy V.

While social media offers a number of marketing opportunities for your business, these platforms cannot replace an online community. Here's how they can help you improve product awareness and grow your customer base. Read More 

5 Steps to Create a Vibrant Community

5 Steps to Create a Vibrant Community

Posted August 8, 2013 by Karen Lau

Every company wants an online community that's both unique and vibrant. While choosing the best community forum software for your community is a start, there are lots of other tips and tricks you can use… Read More 

How to Enact Operational Change through Social Research

How to Enact Operational Change through Social Research

Posted April 22, 2013 by Steve Parker, Jr.

We have written about the importance of social research many times, with its opportunities for proactive customer service and online reputation management. However, the most lucrative aspect of social research is its ability to convert… Read More 

4 Best Practices for Building Online Communities

4 Best Practices for Building Online Communities

Posted March 7, 2013 by Deniz Kuypers

Even CMS provider DotNetNuke admits that “technology is a key enabler of online communities, and yet it cannot alone ensure a successful community.” Online communities can have a high failure rate if they don’t engage… Read More