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Articles on Customer Service
Choosing Communication Apps for Your Website
Posted May 23, 2016 by Pavel Myakov
A strong relationship between customers and sales reps is one of the key factors to having a successful business. Now […] Read More
Ultimate Customer Service Showdown: Zendesk vs Desk.com
Posted June 2, 2015 by David Self
Knowing which customer service product is the right fit for your company is a bit more complex than software giants lead users to believe. There are a multitude of areas and focuses special to your… Read More
6 Must-Have Features for a Customer Service Solution
Posted March 17, 2015 by David Self
Customer service software isn’t flashy, loud, or new to the scene; it’s more so the quiet performer in the business software segment. With a laser-like focus on customer relations, the tool has grown beyond the… Read More
8 Free Multi-Channel Help Desk Software Options for Startups
Posted February 18, 2015 by Vitaliy V.
If you’re a broke startup, the search for the right help desk software can be even more complex and overwhelming. I should know, because I ran a small business. Read on for my thoughts on… Read More
Behind the Software: Q&A with Freshdesk's Dilawar Syed
Posted February 3, 2015 by Kristin Crosier
In this Q&A with Freshdesk we spoke with Dilawar Syed, President of North America Operations, about the company's commitment to comprehensive support software, its growing appeal to customers of all sizes and its foray into… Read More
Why Companies Have Slowly Taken To Outsourcing Customer Service
Posted March 19, 2014 by Alicia Gray
These days customer experience matters a lot to organizations. Improvement in customer satisfaction and their loyalty is of great importance to service providers. Consequently, applying a proper strategy for improving customer satisfaction while outsourcing customer… Read More
Can Basic Customer Service Be a Game-Changer?
Posted December 31, 2013 by Alicia Gray
As a business owner you're going to do almost everything it takes to attract a customer. One of the key aspects of customer retention is providing top-tier customer service, something not necessarily associated with outsourcing.… Read More
Deskero Help Desk Platform: An Exclusive Product Review
Posted September 24, 2013 by Ashley Dotterweich
With an eye on addressing the changing face of customer service needs, Deskero has taken the basic functionality of help desk software and made it smarter. From streamlining ticketing processes to building a better knowledge… Read More
Let's Talk TeamSupport: Behind the Software with CEO Robert Johnson
Posted August 12, 2013 by Kristin Crosier
Today’s standout customer service software solutions are devising platforms to help companies (and consumers) avoid the inevitable conversation loop that comes from speaking with an unqualified individual. We talked with TeamSupport CEO Robert Johnson about… Read More
Behind the Software with UserVoice CEO Richard White
Posted April 4, 2013 by Ashley Dotterweich
For many companies, customers are the lynchpin of success. But are you really making the most of these critical relationships? UserVoice wants to get you out from behind the help desk and in front of… Read More