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Articles on Customer Service
AI Customer Support Software: Transforming Service With Automation and Intelligence
Posted March 18, 2026 by Nathan Rowan
Customer support plays a critical role in shaping customer experience and brand reputation. However, managing support operations can be challenging, […] Read More
AI Customer Support Software: How Artificial Intelligence Is Redefining Service and Support Operations
Posted February 18, 2026 by Nathan Rowan
Customer expectations have shifted dramatically in recent years. Today’s consumers demand fast, personalized, and always-available support across multiple channels. Traditional […] Read More
AI-Powered Customer Service: How Automation Is Transforming Support Operations
Posted October 7, 2025 by Nathan Rowan
AI-Powered Customer Service: How Automation Is Transforming Support Operations Customer expectations are higher than ever, and service organizations are under […] Read More
Choosing Communication Apps for Your Website
Posted May 23, 2016 by Pavel Myakov
A strong relationship between customers and sales reps is one of the key factors to having a successful business. Now […] Read More
Ultimate Customer Service Showdown: Zendesk vs Desk.com
Posted June 2, 2015 by David Self
Knowing which customer service product is the right fit for your company is a bit more complex than software giants lead users to believe. There are a multitude of areas and focuses special to your… Read More
6 Must-Have Features for a Customer Service Solution
Posted March 17, 2015 by David Self
Customer service software isn’t flashy, loud, or new to the scene; it’s more so the quiet performer in the business software segment. With a laser-like focus on customer relations, the tool has grown beyond the… Read More
8 Free Multi-Channel Help Desk Software Options for Startups
Posted February 18, 2015 by Vitaliy V.
If you’re a broke startup, the search for the right help desk software can be even more complex and overwhelming. I should know, because I ran a small business. Read on for my thoughts on… Read More
Behind the Software: Q&A with Freshdesk's Dilawar Syed
Posted February 3, 2015 by Kristin Crosier
In this Q&A with Freshdesk we spoke with Dilawar Syed, President of North America Operations, about the company's commitment to comprehensive support software, its growing appeal to customers of all sizes and its foray into… Read More
Why Companies Have Slowly Taken To Outsourcing Customer Service
Posted March 19, 2014 by Alicia Gray
These days customer experience matters a lot to organizations. Improvement in customer satisfaction and their loyalty is of great importance to service providers. Consequently, applying a proper strategy for improving customer satisfaction while outsourcing customer… Read More
Can Basic Customer Service Be a Game-Changer?
Posted December 31, 2013 by Alicia Gray
As a business owner you're going to do almost everything it takes to attract a customer. One of the key aspects of customer retention is providing top-tier customer service, something not necessarily associated with outsourcing.… Read More