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Articles on Customer Service
Let's Talk Jitbit: Behind the Software with Founder Alex Yumashev
Posted February 27, 2013 by N. Rowan
Jitbit is a small company with a big customer base. A Help Desk software provider, Jitbit counts Intel, Chevron, Philips, Siemens, and Vodafone among their 500+ customers. We sat down with founder Alex Yumashev to… Read More
4 Strategies to Deliver Exceptional Customer Service in 2013
Posted December 13, 2012 by Ashley Dotterweich
Whether you cater to individuals, groups, or other businesses, customer service practices can make or break your business. 73% of customers have spent more with a company because it has a great customer service track… Read More
Top 5 Cloud Help Desk Solutions to Replace Your Outdated System
Posted November 23, 2012 by Amanda Andonian
Your customer service department is a vital ingredient in the success of your business, but many companies skimp when it comes to their help desk. We've compiled a list of the top help desk software… Read More
Freshdesk Breathes New Life Into Your Stuffy Help Desk
Posted July 17, 2012 by Amanda Andonian
After reading an article in 2010 about user outrage toward ZenDesk's price hikes, Girish Mathrubootham got the idea to start Freshdesk. The Freshdesk approach to help desk software and services is to provide its customers… Read More
Zendesk for Web-based Help Desk Software
Posted May 24, 2012 by Darlene Lin
Zendesk provides businesses with web-based help desk software solutions, robust functionality, various social tools and mobile applications. Read More
Help Desk vs. Service Desk: What’s the Difference?
Posted April 5, 2012 by Darlene Lin
A support portal is an integral part of any business that provides service to its customers and end-users. Yet oftentimes two of the terms most associated with support portals - “help desk” and “service desk”… Read More
About Kana Customer Service Software
Posted February 21, 2012 by Ronny Cheng
A world leader in multi-channel customer service, KANA offers integrated solutions that allow companies to deliver consistent, managed service across all channels, including email, chat, call centers and web self-service. With KANA,customer service software, customers… Read More