Netsuite for Retail is a retail management software solution that works across the cloud to maintain both online and rick and mortar retail channels. The program can complete all in-person and online POS transactions and track each customer’s personal purchasing history. Users can then pull up this CRM data and initiate loyalty rewards for the most active shoppers.
Which CRM companies deliver superior products and outstanding service? The 2011 CRM Market Leaders, hand-picked by the editors at CRM Magazine, highlight the best CRM solutions on the market today.
NetSuite Ecommerce provides tools for streamlining and automating eCommerce operations, as well as driving growth in your business’s ecommerce channels.
NetSuite ERP integrates with existing web and CRM investments, providing a cloud financial management solution that’s woven into a company’s broader business systems. Additionally, users can easily scale into NetSuite’s other solutions by adding NetSuite CRM, Ecommerce, Professional Services Automation or global business management capabilities whenever businesses find the need for those solutions. NetSuite ERP delivers specific industry editions for wholesale distributors or manufacturers with multi-site production and inventory, software companies with complicated revenue recognition requirements, professional services organizations and more.
NetSuite SuiteFlow is an integrated workflow management solution, giving your business flexible and powerful tools that ensure everyone in your business is improving processes and business agility. With SuiteFlow, quickly generate rules-based workflows that help you streamline, automate, and improve business processes—whether you’re executing an efficient collections process or making a better lead nurturing process.
NetSuite SuiteAnalytics gives you real-time views into your company’s performance across marketing, finance, sales, service and fulfillment. Using role-based dashboards that are tailored to each user’s needs, SuiteAnalytics delivers personalized insights into your business processes. Everything comes from a centralized data repository, eliminating multiple versions of data; and self-service access to reports and key measures empowers all users to review business data.
NetSuite CRM+ provides robust customer relationship management (CRM) abilities, which includes marketing automation, sales force automation (SFA), customer service and support, as well as flexible customization—all wrapped up in their cloud CRM solution. Unlike CRM solutions typically on the market, NetSuite CRM+ also includes sales performance management, partner management, order management, and marketing effectiveness capabilities within their solution as standard features.
NetSuite OpenAir is one of the leading cloud solutions for project management, project accounting, resource management, and timesheet and expenses management. NetSuite’s professional services automation (PSA) solutions are used by over 1,500 services organizations across the globe, from mid-sized to some of the largest services organizations in the world.
Five9 Call Center Software is a help desk platform designed to make customer service more strategic for businesses and improve customer service experience. The application can positively impact customer loyalty and the bottom line and reduce Average Handle Time and improve First Contact Resolution with advanced contact center tools.
NetSuite SuiteCommerce ecommerce solution links every step of a multi-channel, multi-location business — from ecommerce, POS, and order management to marketing, inventory, financials and customer support. NetSuite contains a range of features that enable users to do their individual jobs more effectively. In addition, because all users are transacting business on the same database system, NetSuite can automate processes across departments. The users access the application and data through a role-based user interface, or dashboard, tailored to deliver functionality and information appropriate for their position.