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SunView Software

Since 2003, we have been a leading provider of IT Service Management software that helps companies build smarter, more responsive […]

Introducing ChangeGear 7

Get your enterprise up to speed with intelligent ITSM for the digital workplace. Take advantage of smart automation, intuitive user […]

SunView Software ChangeGear Help Desk

SunView ChangeGear HelpDesk is an easy-to-use ticketing solution that allows companies to grow to the next level of IT maturity. Built on the ChangeGear Service Desk platform, this robust, scalable solution will meet all IT requirements today and in the future.

SunView Software ChangeGear CMDB

Implementing a Configuration Management Database (CMDB) gives users the visibility that needed to effectively manage IT resources and assets. With ChangeGear, users gain deeper insight into the critical IT infrastructure. Having a single comprehensive repository of IT information helps companies meet today’s demanding business requirements, from eliminating costly downtime to securing valuable assets to demonstrating regulatory compliance.

SunView Software ChangeGear Service Request Management

Implementing the ChangeGear Service Request Management module allows IT Organization to better manage the most common and low-impact Incident types in a more efficient and cost effective manner while improving ITIL-based processes. With Service Request Management users are able to request information or advice, as well as, a standard change or access to an IT Service.

SunView Software ChangeGear Change Management

ChangeGear gives businesses what they need right now – a best-of-breed enterprise Change Management solution with simple, straightforward operation. ChangeGear provides IT process automation to streamline the entire change and release management process. This includes automating workflows, approvals, notifications, and providing a complete historical audit-trail. By implementing a change process, users can eliminate ad-hoc, unplanned change. ChangeGear’s extensible workflow ensures that any change introduced into the IT infrastructure follows a regulated process; this prevents unauthorized change, thereby eliminating the potential for system downtime.

SunView Software ChangeGear Service Catalog

ChangeGear Service Catalog enables IT organization to increase value by communicating IT service offerings in rich, descriptive business language in a centralized place. Efficient handling of service requests from the business is an important measure of IT effectiveness. IT needs a way to deliver the right information to the right person at the right time. Service catalog management software can help users define, publish, and automate all IT service requests within your organization.

SunView Software ChangeGear Enterprise Service Desk

The ChangeGear Enterprise Service Desk is a web-based IT Service Management (ITSM) software solution that enables IT organizations to efficiently resolve IT requests and track, manage, and control IT services. ChangeGear includes the seamless integration of key ITSM processes: Incident Management, Problem Management, Change Management, Release Management, and Knowledge Management.