Digital Transformation may be defined in a number of different ways by analysts or enterprise software vendors. But at its heart is the idea that as we use more digital technologies, those technologies change the way we live and, more pointedly, the way we conduct commerce and do business. Businesses are introducing new technologies in innovative ways to reduce cost, create new revenue opportunities and improve the customer experience.
Field service organizations are looking for new innovative ways to maximize operational efficiency and reduce operational costs. This change has created a fundamental shift in the industry, from expectations through to functionality and approach. As product-based companies move towards a service-based performance model, the shift from commoditization to servitization has become more evident as the way forward.
To better understand how trade/specialty contractors currently use technology to manage their service organizations, we conducted a study of 200 trade contractor executives. In it, current aftermarket field service practices and gaps were revealed.
Construction and contracting customers today are demanding complete through-life service for their assets. Because customers want more than just asset delivery, asset owners are undergoing a change of mindset, looking to performance-based relationships that model whole-life costs and deliver guaranteed outcomes.
76% of manufacturers will increase their use of smart devices or embedded intelligence in two years. While technology can be beneficial and necessary, the key to success will be the ability to distinguish between what is new and what is useful.
Manufacturers and high-tech companies today understand that change presents a constant challenge. Competition can come from anywhere on the globe at breathtaking speed, and risk and opportunity are often closely coupled. Keeping risk at bay, and identifying and seizing opportunity, are traits of companies that thrive in this environment. Enterprise (ERP) software is one of the main tools modern manufacturers leverage to grasp the opportunities that arise from successfully meeting challenges
Property management company Associa has leveraged cloud technology to improve efficiency and work order management for its mobile service force. By implementing IFS Field Service Management (FSM) solution, Associa was able to accomplish:
Never saying no to your customers is a sizeable undertaking for any enterprise, especially in a complex business like NEE’s. NEE, a distributor of energy-related equipment throughout Canada, implemented IFS Field Service Management so that it could turn its challenges into profitable business opportunities, enter new business areas and expand its offering.
Service providers must ensure on-time performance of mission-critical tasks while optimizing remotely deployed workforces. A new wave of technologies and increased pressure to provide excellent service are forcing the field service industry to adapt. This will continue as customer expectations increase and industry competition continues to grow.
Recruiters are constantly challenged to find and hire top talent despite a dynamic hiring landscape. New technologies, developing job seeker behaviors, and the rise and fall of skill sets requires more than traditional recruiting strategies. In this eBook you’ll explore 5 chapters with 18 key tips to achieve your 2018 recruiting goals.