White Papers and Demos

When it comes to serving mobile users, most websites fail to deliver easy-to-navigate, streamlined information access to the ever-growing number of customers who are browsing and buying with smartphones and tablets—not laptops or desktops.

Choosing a CMS for your organization is a big decision because of the potential effects on time, money, and improvements to essential business processes. So it’s critical to look for and understand the essential features that will address business needs now—and grow with the organization in the future.

At the dawn of every year the lists predicting what the New Year will offer hit the media. 2013 is no exception, and as these lists of coming trends roll out, one industry is usually a key part of publishing that content. It’s time to look at the trends in content management systems (CMS).

How many of us have experienced THE Email-Chain that accomplishes nothing other than getting people frustrated and wasting valuable time? Worse yet, the people on the Email-Chain work for the same company!

MY TrueCloud (MTC) delivers the industry’s only integrated 100% cloud-architected SaaS Collaboration Suite that supports the full spectrum of mobile collaboration. True Collaboration must unite your entire workforce whether in an office or remote location.

Companies need to provide customer service that surpasses the competition. They need to realign their culture and technology in order to drive the maximum value out of their investments (making employees more productive, and extending current capital expenditures to capture the highest value).

We’ll examine the advantages of cloud-based contact center solutions, as well as the strategy of migrating from premises- to cloud-based contact center software solutions—why it makes sense for some organizations, what to consider, and how a few real-world migration efforts have fared.

The time has come to acquire, replace or upgrade your contact center solution and supporting applications. It’s a buyer’s market, due to the maturation of cloud-based contact center infrastructure providers who have entered the market with competitive offerings. Take advantage of this opportunity by including both premise-based and cloud-based solutions in your contact center infrastructure selection process. While this may add some complexity to your financial and technical analysis, it greatly expands your options and improves your negotiating leverage.

Proactive service that’s delivered through personalized interactions with agents can help differentiate companies, strengthen customer relationships, and drive compelling business benefits.