White Papers and Demos

The definition of FCR is quite easy: A customer calls with an issue and an agent helps fix the issue on the first call. Even if the call is transferred or escalated, it’s considered FCR is customer places only one call to get the problem solved.

Why does multichannel matter? By integrating voice, e-mail, web, and chat support into a single customer service strategy, companies are putting choice back in the customer’s hands.

How many steps do you perform from incident submission to incident resolution? How many screens are toggled through just to record the initial submission? How many communications are performed throughout the resolution life-cycle?

A marked decrease in sales and use tax income over the past few years, compounded by overall budget shortfalls has caused states to focus on ways to reverse these trends.

This guide provides an overview of the steps for conducting an effective and successful enterprise resource planning (ERP) solution evaluation. The process can be challenging because of the level of detail that must be addressed, ensuring that key steps are not overlooked.

Compiere delivers a broad and rich set of integrated business functionality on a global-ready platform. Manage any number of organizations, warehouses, languages, currencies, and accounting rules. Utilize role-based Management Dashboards with drilldown capability to effectively monitor and analyze your operations. Pre-built charts and graphs are provided and are easily expanded to meet your specific needs. And, Compiere Enterprise is built to scale -supporting multiple servers, large transaction volumes, hundreds of users and business complexity required by demanding businesses of all sizes.

Today’s wire and cable industry is marked by intense global competition, cyclical markets, changing demand patterns, and the commoditization of products. Many wire and cable manufacturers are moving to more complex and sophisticated products that have specialized high performance characteristics.

The metals industry is unlike any other. Ordinary manufacturing systems designed for standard discrete or continuous process environments simply cannot handle the special requirements of metals production and processing.

The process of implementing a new enterprise resource planning (ERP) solution is challenging, sending your organization down a long road of beneficial, although sometimes demanding, change.

Lean Manufacturing fundamentals were founded on the Toyota Production System, or Just In Time Manufacturing, which embraces the concepts of minimal inventories and continuous improvement through the identification and elimination of waste.