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What is a Virtual Call Center?
By John Harrison | Jul 08 2008
A virtual call center (VCC) is a customer contact center in which agents work remotely and are connected through an online software system that centralizes the center’s operations. Key technologies that support and define the… Read More
Consona's Onyx Helps Build Fan and Sponsor Loyalty for the Seattle Mariners
By John Harrison | Jul 08 2008
