Liquid Online Accounts is a SaaS accounting and bookkeeping solution for growing businesses. The software is easy to use and gives users a secure, cost-effective way to manage their accounting tasks online. Because it is offered on the cloud, the platform is scalable, allowing for unlimited users, transactions and storage.
LiveOps Voice is a multi-channel agent desktop and phone application built on the LiveOps platform. It gives call center agents a web-based panel for making and routing inbound and outbound calls.
Socialcast is enterprise social and project management software that centralizes collaborative project data and the individuals involved, as well as provides users with the means to engage employees, share project updates or new ideas, and receive and share real-time feedback. The platform enables users to manage documents, deadlines and deliverables, facilitates sharing and collaboration on any device, and supports any workflows already implemented by integrating with existing systems.
SAS Marketing Automation, part of the SAS Customer Intelligence suite, is a campaign management tool that helps marketing teams delineate market segments and efficiently produce and manage targeted marketing campaigns. Marketing Automation can be installed on-premises or as an SAS OnDemand cloud service.
PROCAS’s Timesheet and Expense Report solutions are intuitive, comply with government requirements for auditing, and collect data that can be exported to a number of payroll processors. The expense report software streamlines the difficult task of recording employee expenses by daily updating per diem rates set by the government, categorizing expenses, and updating managers with up-to-date e-mails about expense reports. The timesheet software offers users a fast, easy way to record their hours.
SAS Supply & Demand Planning is a business intelligence software solution designed to improve supply and demand planning processes and improve efficiency within the business. The platform enables users to utilize data-driven forecasts, balance inventory with demand in near-real time and derive analytical insights from early demand signals.
SAS Financial Management doubles as accounting and financial planning software. The suite provides activity-based management, financial reporting and planning, profitability management, and strategy management. Though financial analysis can be excessively complicated, especially for large organizations, SAS Financial Management promises actionable analysis that non-finance experts can understand.
Envision eLearning is a learning management system designed for use by call centers. It allows supervisors to easily create and deliver personalized training videos directly to agents’ workstations, reducing the costs associated with training and improving operational efficiency.
Envision Quality Monitoring is call center and agent assistance quality monitoring software that identifies the KPIs that best describe the ideal customer journey, as well as evaluates how well agent interactions match up against those KPIs. The platform enables users to improve agent and operational performance, motivate and retain emloyees by identifying ideal agent performances and practices, and takes into account the agent’s tone, ability, application workflow and accuracy.
Envision Centricity is a workforce optimization suite for call centers with customizable tools, an intuitive console, and modules for training and quality monitoring, scheduling, and analytics. Envision Centricity offers the ability to analyze workforce data at the agent, center, and enterprise levels.