Bomgar Remote Support is remote support software that enables users to troubleshoot Windows, Mac, Linux, iOS and Android devices, and is designed to satisfy all remote support needs within a single tool. The platform allows users to access and control remote computers both one or off company networks, and does not require that remote target computers are connected via VPN.
DameWare Mini Remote Control is help desk software that facilitates screen sharing and session chat with end-users. The platform enables users to connect to out-of-band computers that have crashed or are offline, capture screenshots and create flexible access permissions.
The Yourcegid Retail solution suite brings together all the elements users need to create a comprehensive and integrated cross-channel retail environment. Retailers with two or more stores will find a particularly robust retail management system in Yourcegid Retail. The software adapts to the needs of franchises, concession stands, and department stores alike.
Alliance Sales is sales automation software designed to support the full sales cycle by facilitating equipment and service sales process from quote generation through order processing. The platform assists users with all aspects of customer contact including outsides sales, inside sales, contact center sales and field service sales.
Alliance Professional Services is PSA software that provides a full, universal view of all project and task information as well as captures associated time and expenses. The platform supports company-specific submission approval chains, provides full project lifecycle support and is equipped with resource management tools.
Alliance Logistics is transportation and logistics software that assists users with multiple management processes including asset, remote warehouse, service vehicle, spares pool and parts exchange. The platform supports field service delivery processes, SLA compliance, and cost management by streamlining and shortening inventory-usage-billing cycles.
Revelation provides a help desk solution capable of running entirely as a browser-based software application.
Web Help Desk is one of the earliest examples of a fully web-based help desk solution. The program applies best practices of the Information Technology Infrastructure Library (ITIL).
assyst is ITSM and ITAM software that assists users with managing all services, assets, and support through a centralized portal. The platform facilitates automation, social collaboration and multi-channel support, as well as mobile access via any device.
Helpdesk Pilot is a Help Desk solution that runs as a packaged Virtual Machine that includes all necessary components. It can be run on any server over a virtualization platform.