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HELP DESK

Revelation Help Desk Review

Product Snapshot

Technology

SaaS, On-Premise

Customer Focus

Mid-Size Business, Enterprise, Multi-National Enterprise

Select Customers

Chrysler, Honeywell, Ben & Jerry’s, Infotech, Atlus, UBM Medical, Northrup Grumman, UPS

About Revelation Help Desk

Revelation Help DeskRevelation Help Desk provides a help desk solution capable of running entirely as a browser-based software application. The program features full integration with Microsoft Outlook, tying help desk processes into the internal email system and allowing for functionality like anonymous email processes, automatic escalation and ticket assignment, and ticket updates via email.

About Yellowfish Software
Yellowfish Software was founded in 2001 as a result of “sheer frustration with the current state of help desk software.” The company is based out of Westport, Connecticut.

Revelation Help Desk Key Features

  • 100% web browser-based
  • Ticket monitoring
  • User account management
  • Message feeds
  • Anonymous email processes
  • Integration with Microsoft Outlook
  • Ticket updates via email
  • Asset discovery
  • Assets linkable to tickets
  • Asset history view
  • End user self-service portal
  • Auto escalation and ticket assignment
  • ITIL compliant software
  • Products Similar to Revelation Help Desk